Really interesting article on designing the employee experience. “Deloitte’s “2017 Global Human Capital Trends” report, only 22% of the executives surveyed reported that their companies were excellent at building a unique employee experience.” By Diann Daniel Continue to full article […]
Read More… from Is Employee Experience the new Customer Experience?
Nick Hall from Human Brand Experience Group talks about the customer experience and the ‘moments of truth’. […]
If you don’t stand for something, you don’t stand for anything. Nick Hall from Human Brand Experience Consultants discusses the power of the immutable you. […]
Bruce Temkin, a thought leader in the CX industry, has named 2018 the year of Humanity. By Bruce Temkin Last month, Temkin Group published its annual list of CX trends and they labelled 2018 “The Year of Humanity.” Click through for an infographic showing the 15 trends. Continue to full article […]
Great article on how B2B companies are falling behind in Customer Experience and what they need to do to catch up. By Patrick Gibbons Just how well are B2B companies preparing to meet these demands? According to them, not well. CX professionals at B2B companies rated their organizations on personalization, ease, and speed, and they […]
Read More… from B2B companies are falling behind in Customer Experience
Nick Hall from Human Brand Experience Consultants discusses the peak -end rule of Customer Experience Design. […]
Nick from Human Brand Experience Consultants talks about avoiding silo’s and getting all employees aligned and thinking about the customer experience. […]
Nick talks about aligning your people and your brand using the Kickstart Customer Experience Program. If you’d like more information on our Kickstart Customer Experience Training Program, please contact us. […]
How well-trained are your frontline staff? With all the talk about C-level buy-in for branded customer experience programs, it’s important not to forget who interacts with your customers the most. This is a great article about what skill sets you need to empower your frontline brand advocates with. By Kevin Nix, CEO and co-founder, Stellar […]
Read More… from Top 5 Customer Experience skills for frontline staff
This is a great blog explaining why emotions are such a critical component of customer journey mapping. By Stacy Bolger Orlando, FL, where it is currently 85 degrees Fahrenheit with 100% humidity – and that’s INSIDE the airport. My family of 7 (three kids, ages 3, 9 and 10, my two parents, my husband and […]
Read More… from The Emotional Foundation of Every Customer Experience