Nick Hall, from Human, talks customer service in a Globe and Mail article.
Nick was interviewed for an article in the Globe and Mail where he talks about customer service inspiration for small businesses.
The good news for smaller businesses, according to Mr. Hall, is that they can be among the quickest to innovate and adapt to change.
“They’re agile enough to think differently,” said Mr. Hall. “They’re the types of companies that are most likely to benefit from any from any sort of enriching of their customer service.”